Privacy policy

What data

Email and name to sign in; country and time zone to show times and suitable specialists; bookings, orders and payments; messages with the specialist; optionally — date, time and place of birth for orders that need them. Your card number is held by Stripe; we never see it.

Why

To provide the service and pay the specialist, translate messages into your language, hide contacts in messages, protect the platform from abuse and meet legal obligations (accounting, taxes, requests from authorities).

“Twin from the past”

The selfie for “Twin” is processed only in server memory and is never saved to disk; face vectors are not stored.

Messages and translation

Messages are translated automatically, and phone numbers, emails and links are hidden before saving. Only the administration can see the original hidden fragment — for disputes and moderation. Message texts never go to logs or analytics.

Analytics and service improvement

To improve search and booking, we count how visitors go through “search → results → specialist page → choosing a time → payment”. Only codes are recorded: which step it is, the direction, the consultation language, the budget range, the reason for an empty result and the source if you came via our link. Search texts, messages, photos, page addresses and IP addresses are not part of this analytics, and nothing is written to your device for it. If you are signed in, the steps are linked to your account — to see whether the visit ended in a purchase. These records are kept for 180 days.

To count active users, we mark the day on which you used the site while signed in — one mark per day, without the content of your actions. The marks are kept for 13 months.

If the search bar does not understand a query, its text is saved without any link to your account, device or IP address: contacts, numbers and names are hidden and the length is limited to 120 characters; the text is deleted after 30 days and the result codes after 90 days. Queries about a crisis are not saved. When recognition with a language model is turned on, the text of a query that was not understood (already without contacts) is sent to its provider only to identify the topic, without account data.

The legal basis is our legitimate interest in making the service work better (Art. 6(1)(f) GDPR). You can object: turn on “Do Not Track” (Global Privacy Control) in your browser — then the steps are not recorded — or write to support.

Who we share with

Stripe, EU hosting, and translation and communication services — only what the service needs. The full list of processors and countries will be given here.

How long we keep data

Retention periods by data category (account, messages, payments and accounting records) will be listed here.

Your rights

You can get a copy of your data, correct it, delete your account and object to processing. You can file a complaint with Úrad na ochranu osobných údajov Slovenskej republiky. US clients have additional rights under state laws (to be described).